Privacy Policy

Who we are

Williamsons Real Estate is an independent real estate agency at 47 Princes Way, Drouin VIC 3818. This policy explains how we handle the personal information you send us through this website, and is intended to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If you have a question about this policy, call the office on 03 5625 1023, or write to us at the address above.

What we collect, and why

We collect only what a form asks for: your name, your email address, your phone number, the message you write, and — depending on the form — the property you are asking about, the address of a property you would like appraised, the choices you make from a list — what your message is about, what kind of property it is, when you are thinking of selling — and the boxes you tick.

We use it to answer your enquiry, to arrange an inspection or an appraisal, and, only if you tick the box for it, to let you know about listings and local sales. That box is never ticked for you, and you can tell us to stop at any time.

If you put your name down on the off-market register, or save a search, we also keep your email address, your description of what you are looking for, and the search itself. We keep that so we can get in touch if something suitable comes up. To come off the register, call or email the office and we will remove it.

We also record the ordinary technical details of the request that carried your enquiry: a one-way hash of your IP address, your browser’s user-agent string, the page you sent it from and any campaign parameters in the link you followed. We use the hash to stop automated abuse of the forms; it is not reversible and we do not use it to identify you. We remove the hash of your IP address and your user-agent string from the enquiry record 30 days after you send it. The page you sent it from and any campaign parameters stay with the enquiry for as long as the enquiry itself.

Who we share it with

Every enquiry, and every sign-up to the off-market register, is stored by this website and then forwarded to our customer relationship management system, Data Sentry Connect, which is operated for us by Data Sentry. That system is where our staff read, answer and keep track of enquiries.

Two service providers handle information as part of running the site: the CRM above, and an error-monitoring service, which receives technical fault reports that can include an enquiry’s internal reference. They act for us and are not permitted to use your information for their own purposes.

Some property listings offer a video or a virtual tour hosted by a third-party platform. Nothing is sent to those platforms while you are simply reading the page: we show a still photograph from the listing itself, and the platform is contacted only if you choose to play the video or open the tour. If you do, that platform receives your device’s IP address, your browser’s user-agent string and the address of the page you were on, and it may set its own cookies. Those platforms decide for themselves what they do with that — they are not acting for us.

We do not sell personal information, and we do not disclose it to anyone beyond those providers except where you ask us to or where the law requires it. Some of them are outside Australia — see “Overseas disclosure” below. Williamsons Real Estate is the agency you are dealing with.

Overseas disclosure

Your information is disclosed overseas. Our CRM is hosted in the United States, so everything we forward to it is stored there.

The error-monitoring provider described above may also store or process information outside Australia, including in the United States.

The video and virtual-tour platforms described above are also outside Australia, in the United States. Nothing reaches them unless you choose to play a video or open a tour, so this disclosure is one you can decline simply by not doing so.

If you would rather not have your details leave Australia, call or visit the office instead of using a form.

How long we keep it

We remove your name, contact details and message from our website records 24 months after your enquiry is delivered to our office, or 24 months after you send it if it is never delivered; the CRM record is managed by Williamsons Real Estate.

The technical details we keep to stop abuse go sooner: the hash of your IP address and your user-agent string are removed from the enquiry record 30 days after you send it, whether or not it has been delivered by then.

What remains on the website after the scrub is the enquiry without you in it: its reference, what kind of enquiry it was, which property it concerned, when it was delivered, the page you sent it from and any campaign parameters, the version of the notice you were shown — version 2026-08-24 — and your marketing choice: whether you ticked the box, the kind of consent that gave, the version of the wording you ticked and the moment you ticked it. We keep that so we can show an enquiry was received, answered, and collected under the notice and the consent that applied at the time.

A saved search works to a different rule, because it has to: we keep your email address and what you are looking for until you ask us to stop, otherwise there is nothing to match against. Ask the office and we remove it.

Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that is wrong. Call the office on 03 5625 1023, or write to us at the address above.

We will respond within a reasonable time.

If you are unhappy with how we have handled your personal information, tell us first so we have the chance to put it right. If you are still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Cookies and analytics

Draft — pending review

The wording of this section has not been written yet. It is being prepared with the agency and reviewed before it is published, so nothing here should be relied on. The sections of this page that are not marked as draft are current and apply today.

How we protect it

Draft — pending review

The wording of this section has not been written yet. It is being prepared with the agency and reviewed before it is published, so nothing here should be relied on. The sections of this page that are not marked as draft are current and apply today.

Changes to this policy

Draft — pending review

The wording of this section has not been written yet. It is being prepared with the agency and reviewed before it is published, so nothing here should be relied on. The sections of this page that are not marked as draft are current and apply today.